LATE/NO-SHOW/CANCELLATION POLICY
If you’re running 10 minutes or later to your appointment, please CALL the salon at (281) 741-1595 so we can best hold your spot and accommodate your reservation. If you’re past the 10 minute mark from the time of your appointment without notifying us, we will try our best to accommodate the reservation but it will be taken based on current availability and the reservation will be considered as a walk-in.
When you have more than 3 consecutive no shows on your profile, we will no longer be able to book your appointment without a nonrefundable/nontransferable deposit of $50 that goes towards your service. If you need to cancel your appointment, please do so 24 hours in advance in order for us to save your deposit on file, otherwise the deposit will be considered a loss and is nonrefundable/transferable. If you happen to miss your appointment again or run past the 10 minute grace period without notifying the salon, the $50 deposit is nonrefundable and nontransferable and you will be required to deposit another $50 in order to book another appointment. You are more than welcome to walk in and be seen on a first come/first serve basis.
There is no cancellation fee for individual appointments but we do ask that you call us and let us know that you’re unable to make it to your appointment.
GENOVA NAIL REPAIR POLICY
WE DO NOT GUARANTEE REGULAR NAIL POLISH
If you are needing a nail fix or have any issues with your nails, please call us to schedule an appointment to come in and get it fixed free of charge. We offer a flexible 7 day guarantee on nail fixes that constitutes gel/polish chipping, breakage if the original set of nail enhancements done at our salon were too thin, or any issue that might be related to the application during the appointment/service. This DOES NOT cover nail fixes due to breakage from excessive force (I.E nails cracked and bleeding due to blunt force), inherent disfiguring of the nail enhancement (I.E biting, picking, filing your own nails at home).
If you cannot come in within the 7 days to get your nails fixed, please contact us as soon as you notice any issues so that we can accommodate your next visit. Any issues that are brought up past the 7 day period, will be subjected to charge.
Please reach out to us for any issues with your services as we are always willing to help.